Shipping policy
We only offer national shipping within Switzerland and Liechtenstein. Our products are packed safely and will be shipped with the Swiss Post AG. We do not offer international shipping at this time.
Shipping Methods
All our ceramic pieces and delicate products such as glassware are shipped with the additional service 'fragile' due to the fragility of these products. We want to make sure that the products arrive safe and sound at their final destination.
Shipping Time
We take around 1 - 4 business days to get your order ready to ship. We normally proceed orders on Mondays, Thursdays and on Fridays. All orders are shipped from Zurich, Switzerland. As soon as your order has been processed you will receive a shipping confirmation including the dedicated tracking number. The delivery time after dispatch takes usually 1–2 working days, depending on your chosen shipping model. At checkout, you have the option to choose between 'economy' or 'priority' shipping. With 'economy' shipping, the Swiss Post takes two business days, from Monday to Friday, to deliver your package. With the service 'priority' the Swiss Post takes one business day to deliver your package, from Monday to Saturday.
Please note that we have no influence on delays caused by our logistics partner, which may occur e.g. in the pre-Christmas period or due to extreme weather conditions.
Shipping costs
The shipping costs resulting from purchased items will be reflected and finally charged at checkout. The service 'fragile' we use for the shipping of all ceramic and delicate products, costs additionally 7.50 CHF on top to the regular shipping costs. For all non-fragile products, the shipping is free.
Studio pick up
We also offer that you can pick-up your order at our studio in Zurich. For this option you need to select pick-up as delivery method at the checkout. Once your order is packed and ready for pick-up, you will get an email.
Follow the instructions in the email and let us know when you can come by our studio to get your order. Pick-up is usually available from 10am-6pm on Mondays, Thursdays and Fridays. Please note that you need to bring your order confirmation with you when picking up the order.