01 – Collecting personal information
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “device information”.
The personal information that we receive about you depends on the context of your interactions with Clayeria, how you configure your account and the choices that you make, including your privacy settings. Personal information that we receive from you may also depend upon what services, functionalities you use, your location and applicable law.
We collect device information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit this site.
Log files track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels are electronic files used to record information about how you browse the site.
When do we collect your personal information:
While browsing & purchasing: When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, email addresses, phone number, if provided, payment information including credit card numbers TWINT infos. We refer to this information as order information.
Creating an account: We collect information when you create an account, interact with the site or activate a subscription. Personal information may include your name, address, phone number (if provided) and email, country, billing information (your payment information), credentials. We refer to this information as account information.
Customer support & feedback: We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, subscribe to marketing, attend our events or otherwise interact or communicate with us.
Social and community content: We receive content you post on our social media pages and our community pages.
Third-party service content: We receive information about you when you sign into a third-party service with your account or when you connect your account to a third-party service. For example, you may choose to connect your account with your bank accounts or social media platforms.
02 – How do we use your personal information?
We use the order information that we collect generally to fulfill any orders placed through the site including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- And when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site, for example, by generating analytics about how our customers browse and interact with the site and to assess the success of our marketing and advertising campaigns.
03 – Sharing personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here.
We also use Google Analytics to help us understand how our customers use and interact with the site. You can read more about how Google uses your personal information here.
You can also opt-out of Google Analytics here.
Additionally we use Mailchimp as a email provider to keeping you up to date on new products, sale, services, events and offers. You can change anytime your preferences or even unsubscribe from the Clayeria newsletter by clicking on unscubcribe in newsletter footer. Read more about how Mailchimp uses your personal information here.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
04 – Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.
You can opt-out of targeted advertising by:
05 – Using personal information
We use your personal information to provide our services to you, which includes:
- offering products for sale
- processing payments
- shipping and fulfillment of your order
- keeping you up to date on new products, services, events and offers
06 – Retention
When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please read our terms and conditions section below.
07 – Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
08 – Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us on firstname.lastname@example.org.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
09 – Changes
10 – Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at email@example.com.